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Heidi Craun, Founder

A recognized voice in customer support, Heidi believes that the world is a better place when businesses connect with customers in meaningful, mutually-beneficial ways. Heidi founded Insightful Delight to help companies lay the foundation for scalable support that both delights customers and reveals quantifiable insights that can fuel and guide business growth. Her tech career spans more than a decade and includes tenures at Arbor NetworksDuo SecurityMobiata; Expedia; Uber; and most recently FarmLogs, where she was the VP of Customer Experience. Heidi's experience has allowed her to work in, lead, and scale customer-focused teams at tech companies of various sizes, industries, and stages. She is involved in the Elevate Summit and Support Driven communities and is the co-founder of Intermitten, a tech conference that brings diverse communities of people together to use their varying backgrounds, expertise, and creativity to make the world a better place.

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We're based in Chicago, but we see value in visiting you in your element. Developing the best customer experience strategy for your company involves getting to know you, your culture, and your customers so that we can help lay the foundation for ongoing, meaningful connection.

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